KLCT AI Feedback Help Center

How can we help you?

Search our guides, or browse by category below.

Back Articles on: KLCT knowledge Base How KLCT works

Contacts

How do I enroll one contact into a sequence?

On the contact page click the Sequence quick action ("Enroll in Sequence"). The panel lists the contact's current enrollments (each with an...

How do I export my contacts?

Select rows in the Contacts table (or use "Select all matching") and click Export on the bulk-action bar. It downloads a CSV...

How do I find and merge duplicate contacts?

Click "Find Duplicates" in the Contacts header to open the Duplicate Contacts page, which groups contacts that share a normalised email or...

How do I import contacts from a CSV or Excel file?

On Contacts click Import to open the "Importing Data from file" dialog, drag in an .xlsx, .xls or .csv file, tell it...

Notifications

How do I filter or clear my notifications?

On the Notifications page, use the funnel dropdown to filter by All, SMS, Calls or Emails, and click "Mark all read" to...

Support Inbox (Chat Messenger)

How do I filter the Chat Messenger list?

Use the status dropdown above the list (Unresolved, Pending, Resolved, Closed, Spam, All conversations) plus the filter popover for Assigned to (Anyone...

Support Tickets

How do I follow a ticket I am not assigned to?

Click Watch in the ticket action bar, or Watch/Unwatch from the row menu in the list. Watchers are listed in the details...

Phone Numbers

How do I free a number from an agent?

Open the number and press "Unlink from agent" in the banner at the top. Afterwards the number moves to the Standalone Numbers...

Support Widgets

How do I get alerted about new chats on a widget?

Open the widget > Notifications tab. Choose how often, who to send to (Everyone on this widget / Only the assigned operator...

Profile

How do I get an API key for KLCT?

Go to Profile > API tab (only visible to the account's Main Admin). Click "Reveal API key" (or "Reset API key" to...

Public Api

How do I get an API token?

Go to Profile > API tab (Main Admin only) or Settings > Integrations > Sprwt > Get Keys, then "Reveal API key"...

Super Admin

How do I get into the super admin area?

Super admins land on the Super Admin dashboard when they are not connected to a specific account; the left sidebar has Dashboard,...

Calendar & Meetings

How do I get KLCT meetings onto my iPhone or Outlook?

Click the "iPhone / Outlook" button on My Calendar to copy your personal subscription feed link. Paste it into Apple Calendar, Google...

Scraper (Lead Finder)

How do I get rid of bad scraped leads?

Select them and Reject, optionally with a note. Only leads currently in new, reviewed or duplicate status are affected, and the count...

Workflows

How do I get the AI to write my prompt for me?

Every prompt and message field has a purple "Generate by AI" button beside it, and Structured mode also has "Generate All Sections...

Mobile Support App (Pwa)

How do I get the latest version of the app after an update?

The app checks for updates when opened and when it returns to the foreground, and shows an update prompt when a new...

Agents

How do I give an agent a phone number?

On the agent form use the Phone Number dropdown, which lists numbers not already taken by another agent. If it is empty...

Ai Providers & Costs

How do I give my AI agent company knowledge for calls?

Two ways. On the agent form, attach one or more Knowledge Bases to ground the agent's answers. For calls, also add the...

Website Chatbots

How do I ground the chatbot in my own documents?

Attach knowledge bases to the chatbot and/or to the agent it is bound to. KLCT combines the chatbot's own knowledge bases with...

Knowledge Bases

How do I import many knowledge base articles at once?

Use "Import CSV" in the KB's articles header. The import screen lets you download the template CSV, maps Title and Content (both...