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Workflows

Which Google account do a workflow's emails and Google tools use?

The Integrations tab. By default the workflow uses the account-level Google integration and default sender; click "Connect a Google account for this...

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Which tools can my agent use?

The picker offers End Call, Leave Voicemail, Transfer Call, Custom (external API), Calendly, Google Calendar, Dial Keypad (DTMF), Send SMS, Send Email,...

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Onboarding (Quick Setup)

Which Quick Setup steps will I see?

The chain is built from your two answers. Scrape gives Scrape leads + Create a group list; Import gives a list +...

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Academy

Who adds Academy videos?

Only KLCT super admins, from Super Admin > Academy Videos. Each video is a name, a group and an embeddable link.

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Accounts & Settings

Who can create a brand-new account?

Two ways: self-service by registering (the company name you type becomes the account), or a super admin creating one under Super Admin...

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Ai Providers & Costs

Who decides which voices and AI models I can pick from?

The KLCT super admin, on the AI Providers page. The Provider and Model dropdowns on a workflow only show providers and models...

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Agents

Who does an agent actually call?

The contacts in the Group Lists you attach, filtered by the Trigger Type: Only Existing Contacts, Existing And Newly Added Contacts, or...

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Mobile Support App (Pwa)

Who is allowed to use the mobile app?

Only staff: employees and account admins. Someone signed in as a plain customer gets "This account is not permitted to use the...

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Call Reviews

Why did my review run find no calls?

Because of the "What counts as a reviewable call" filters. Defaults exclude short calls (Minimum length, default 20 seconds), calls where the...

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Why does re-running the same review find nothing?

Completed reviews are skipped by default so you never pay twice for the same verdict. Tick "Review calls that have already been...

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Contacts

Why do some contacts have a "Scraped Business" tab?

Contacts promoted from a scraper lead keep a link back to the scrape. The Scraped Business tab shows the raw data the...

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Team (Employees, Roles, Departments, Shifts, Tasks)

Why does "Add new" turn into a seat counter on the Employees page?

When you have used all your seats, the button is replaced by a card showing used/max that opens the Billing "Add Employee"...

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Getting Started & Login

Why does KLCT send me to the Plans page right after signing up?

New accounts have no subscription, so KLCT redirects you to Plans until you pick one. Only the Plans and Billing pages (and...

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Sms

Why does my SMS fail to send?

"SMS is not configured for this account" means the account's SMS registration is incomplete; finish Telephony Approval. "Not enough SMS credits" means...

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Dashboard

Why does the dashboard tell me to connect Gmail?

A banner at the top of the dashboard reads "Connect your Gmail to send emails" until a Google account is connected. Connect...

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Phone Numbers

Why is a number showing as Pending?

The status column shows Active once the number actually has a phone value, and Pending for an agent row that has no...

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Integrations

Why is there a second Google connection for Docs & Sheets?

Google Docs & Sheets is a separate Google connection used specifically by the Google Docs, Sheets and Drive tools your AI agents...

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Business Branding

Why is there a separate "Email logo"?

The Email logo is used in the header of ticket and support emails, where the logo renders 32 px tall, so a...

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