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Back Articles on: KLCT knowledge Base How KLCT works

Agents

What is the difference between an agent and a workflow?

A workflow is the brain: the prompt, voice, tools and schedule. An agent is the persona that runs it: it has a...

Workflows

What is the difference between Simplified and Structured prompts?

On the Agent tab there is a Prompt Type switch. Simplified is one free-text Prompt box. Structured splits the prompt into labelled...

What is the Outreach tab for?

It holds three panels: Outreach steps, Spending wallet and Post-call enrollment. Outreach steps sets Outreach Maximum Step (default 5) and Outreach Delay...

Scraper (Lead Finder)

What is the difference between the scraper Jobs tabs?

The Jobs list has two tabs with counts: normal scrapes and email crawls. Email-crawl jobs (started from Scraper Leads or from a...

What is the Scraper Leads page?

Scraper > Leads is the review queue between a scrape and your CRM. It shows Name, Phone, Email, Website and City/State with...

Phone Numbers

What is the difference between Twilio and Vapi?

Twilio is where the number is actually bought and where voice and SMS routing live. Vapi is the AI calling layer: a...

Super Admin

What is the Email Deliverability page?

Super Admin > Email Deliverability shows bounce, complaint and delivery health across the platform, with a period selector, a Refresh button, a...

Files

What is the Files page for?

Library > Files is your account's file library: upload once, then link it anywhere by shortcode. Uploaded files get a permanent public...

Integrations

What is the Google Places integration for?

Lead scraping. You bring your own Google Places API (New) key; you must enable "Places API (New)" specifically in Google Cloud, as...

What is the Sprwt integration?

A partnership card that links your Sprwt website so Sprwt customers sync into KLCT. Its "Get Keys" action reveals the account API...

Mobile Support App (Pwa)

What is the KLCT Support app and where do I open it?

It is an installable mobile web app at your KLCT address followed by /app: a phone-sized version of the support inbox, tickets,...

Customer Portal

What is the Portal?

A public-facing site for your customers with up to four sections: Changelog, Feedback, Roadmap and a Help Center. It is managed from...

What is the portal's public address?

Go to Portal Settings > General > Public address & domains. You always get a Hosted link (with an editable slug) with...

Phone Calls

What is the Power Dialer?

A mode in the call widget that calls each contact in a list one after another, so a rep can work a...

Booking

What is the public booking link?

It is /book/ followed by the slug from the Basic Info tab. It renders a month calendar, the free time slots for...

Onboarding (Quick Setup)

What is the Quick Setup wizard and where do I find it?

It is the onboarding wizard at Onboarding in the sidebar, titled Quick Setup. Step 1 asks "Where do your leads come from?"...

Reports

What is the Scheduled Events (Meetings) report?

Every scheduled meeting with ID, Name, Employees, Contacts, Start Time, End Time, Status, Event Link and an "Add to Calendar" column that...

Billing & Plans

What is the Spending Report tab?

Go to Billing > Spending Report to see everything draining your wallet, AI activity and each employee's calls and messages. Pick a...

Email Sending

What is the suppression list?

It is a per-account list of email addresses that must not be emailed, populated by unsubscribes and bounces. It survives contact re-imports,...

Sequences

What is the visual (drawflow) sequence builder?

It is an alternative canvas-style builder where steps are nodes you drag and wire together. Which builder you get is decided by...