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Back Articles on: KLCT knowledge Base How KLCT works

Mobile Support App (Pwa)

What is in the app's Contacts tab?

A searchable directory (name, email, phone or company) with All and Mine filters. Tapping a contact opens a sheet with Name, Company,...

What is on the app's home screen?

A greeting, the account name (tap to switch account), four stat cards (Waiting on you, Unassigned chats, My open tickets and Tasks...

Phone Calls

What is Interest Level and where does it come from?

It is a grade the AI assigns after the call from the transcript: High Interest, Mid Interest or Low Interest. No Response...

What is on a call's details page?

Opening a call shows a Transcripts panel and a Recording player, Duration and Cost, plus Workflow, Agent, Industry, Call Ended Reason, Picked...

Contacts

What is Interest Level on a contact?

Interest Level is a four-value dropdown (None, High Interest, Medium Interest, Low Interest) used to rank how warm a contact is. It...

What is on the contact detail page?

Clicking a contact opens the contact dashboard: a left panel with "About this contact" (editable Lead Status, Interest Level, Industry Type, Group...

Calendar & Meetings

What is My Calendar?

My Calendar (opened from the header icon) is your personal view of your own Google Calendar merged with the KLCT meetings you...

Booking

What is on the Basic Info tab of an event type?

A tick for "Active - visible on the public booking page", Description, Duration in minutes (5 to 480), Location (Google Meet), Booking...

Dashboard

What is on the main dashboard?

The Dashboard opens with a welcome and KPI cards (Total Leads, Leads Collected, Agents, Employees and Work in Progress), each with a...

Sequences

What is on the sequence Automate tab?

Auto-unenroll criteria ("What counts as a win": pick one or more signals with Did / Didn't conditions and Any / All logic),...

What is Sequence A/B Autopilot?

One switch that runs A/B testing across every Send Email step in the sequence. You set Variants per step (2 to 5),...

Super Admin

What is on the Super Admin dashboard?

Total collected revenue, the count of active accounts, and an Accounts overview list. It is a platform-wide roll-up, not an account-level dashboard.

What is the Activity Log?

Super Admin > Activity Log is a platform-wide audit trail filterable by Account (including "Platform (no account)"), Log name, Event and Period...

Support Tickets

What is on the ticket page?

Tabs across the top: Messages, Links, Activities, Worklog, Files, History and Insights. The action bar has Reply, Add Note, Watch, Archive, Spam,...

Telephony Approval (Sms Registration)

What is Telephony Approval and why do I need it?

It is the carrier registration (A2P 10DLC) your business must pass before KLCT can send SMS on your behalf. Find it at...

What is the Authorized Representative step?

Details of the person vouching for the business: First Name, Last Name, Email, Business Title, Job Position and Phone Number, plus an...

Call Reviews

What is the "needs labels" checkbox on a rubric dimension?

Tick it when judging that dimension requires knowing who said what (rep versus prospect). Those dimensions are skipped on softphone calls that...

Agents

What is the Brain setting on an agent?

It decides where the agent's instructions come from. "Use an existing workflow" picks from your saved workflows. "Write instructions" lets you type...

Workflows

What is the chat test window on the workflow page?

The floating chat bubble at the bottom of a saved workflow opens a "Test your assistant" panel where you type a message...

Website Chatbots

What is the difference between a chatbot and a support widget?

The support widget (Support > Widgets) is the current, supported customer-facing chat; it reads its AI from a chatbot you select as...