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Back Articles on: KLCT knowledge Base How KLCT works

Forms

What happens after someone submits a form?

Settings > After Submission controls the Success Message and an optional Redirect URL. Settings > Email Notifications sets Notification Email Addresses, the...

Workflows

What happens automatically after a call finishes?

Configs > Post Call Tools has three toggles, all on by default: Block Phone Number (auto-blocks a contact who asks not to...

What is a workflow in KLCT?

A workflow is the script and settings that drive an AI conversation: the first message, the prompt, voice, LLM and transcriber choices,...

Contacts

What happens to a contact's history when I merge duplicates?

The merge re-points every related record (phone calls, emails, SMS conversations, notes, tasks, meetings, list memberships and sequence enrollments) onto the survivor,...

Onboarding (Quick Setup)

What happens when I create a workflow from the wizard?

Type a name and submit. KLCT creates the workflow with the capability preset by your goal (Phone or Email), a starter prompt...

Team (Employees, Roles, Departments, Shifts, Tasks)

What happens when I delete an employee?

Use the delete action on the Employees list. The user is never actually deleted; they are only detached from this account, so...

Phone Calls

What happens when I hang up a manual call?

The widget shows a Call ended panel with quick Actions: Send or Schedule Email, Send SMS, Leave a Note (saved to the...

Call Reviews

What is "Calls per request" and should I change it?

It is how many calls are bundled into one AI request. Larger batches cost less because the rubric is sent once per...

What is a review template or rubric?

A template is the coaching prompt plus the rubric a review is scored against. Manage them at Call Reviews > Templates: your...

What is Call Review?

An AI quality and coaching pass over a batch of finished calls. Go to Reports > Call Reviews, pick a rubric and...

Group Lists

What is "Find Missing Emails" on a list?

When a list contains contacts that have a website but no email address, a "Find Missing Emails (N)" button appears in the...

What is a Group List?

A Group List is a named collection of contacts, found at Contacts > Group Lists. The table shows ID, Name, Contacts count,...

Sequences

What is a "Wait for Open/Click" step?

It pauses a contact until the previous email is opened or clicked. You choose what to wait for, a "Give up after"...

What is a Sequence?

A sequence is a multi-step outreach flow that runs automatically per enrolled contact: emails, waits, AI calls, tasks and hand-offs strung together....

Knowledge Bases

What is a Knowledge Base used for?

A knowledge base is a collection of articles and uploaded documents that grounds KLCT's AI, so voice agents, chatbots and the SMS...

A/B Testing

What is A/B Autopilot?

An opt-in mode on the A/B Testing tab. Turn it on with "Turn Autopilot on", optionally give a guiding instruction (for example...

What is A/B testing on a workflow?

The A/B Testing tab lets you run two to five versions of the same agent side by side. Calls are split evenly...

Mobile Support App (Pwa)

What is behind the settings cog in the app?

Your profile with Admin or Employee badges, Working account (switch accounts), Appearance (System / Light / Dark), Alerts (push toggle plus a...

Scraper (Lead Finder)

What is grid mode in the scraper?

Ticking "Enable grid mode (geographic tiling)" breaks the area into a grid of search points so you get coverage instead of one...

Super Admin

What is in Super Settings?

Super Admin > Settings is platform-wide configuration grouped into sections, including General Settings (Logo, Favicon, Current Version, training video URL), API Settings,...