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Back Articles on: KLCT knowledge Base How KLCT works

Customer Portal

What can a customer do on the public portal without logging in?

Browse the Changelog (with year filters and reactions), the Roadmap, and the Feedback board. On Feedback they can create a new post...

A/B Testing

What can differ between two A/B variants?

A variant can override the first message, the prompt (as a whole or section by section), voice provider, voice model, LLM provider,...

Public Api

What can I call from the public API?

With an API token you get contact list and contact endpoints: list, create, update and delete contact lists, sync contacts into a...

Team (Employees, Roles, Departments, Shifts, Tasks)

What can I change on an employee?

Go to Employees and click the employee to open the edit page. It has Profile (names, Email, Phone, optional Display name, new...

Website Chatbots

What can I configure on an agent's Web Chat tab?

Chat title, Subtitle, Primary and Text colour (or "Use my Business Branding"), Launcher position, Theme, Greeting (first message), Input placeholder, Fallback message,...

Mobile Support App (Pwa)

What can I do inside a conversation in the app?

Reply from the composer (with an Internal note toggle and a "Suggest a reply with AI" button), view Contact details, and from...

What can I do on a ticket in the app?

Tabs for Messages, Details, Tasks and Activity, quick buttons for Status and Assign, previous and next ticket arrows, and an actions sheet...

Super Admin

What can I do on the AI Providers page?

Super Admin > AI Providers has tabs Voice / TTS, LLM, Transcriber / STT and Prompt Generation. Per provider you can save...

Phone Calls

What can I see about a queued call before it happens?

Click a row's ID on Logs > Scheduled Calls to open Scheduled Call Details: ID, Type, From, To, Date Scheduled, Outreach Step,...

What does "Picked Up By" mean?

It is KLCT's automatic detection of who or what answered: Undetermined, Human, Voicemail, Automated Business Greeting or IVR. It runs on every...

Sequences

What can I set on a sequence's Settings tab?

The Enrollment trigger (manual only, or "Contact added to a list" with a specific list or any list), Email tracking on or...

Telephony Approval (Sms Registration)

What do I fill in on the Business Information step?

Business Legal Name, Website URL, Opt-In URL, Privacy Policy URL and Terms URL (leave the last two empty to default to your...

Knowledge Bases

What do the "available for agents", "available in workflow tools" and "Show in Help Center" switches do?

"Available for agents" makes the base selectable when configuring an AI agent. "Available in workflow tools" makes it appear in the Knowledge...

What does "Re-index for RAG" do?

It rebuilds the search index the AI uses, so recent article changes are actually retrievable. The KB form shows the last-indexed state...

Business Branding

What do the "Sender & links" fields do?

Default from name and Default from email pre-fill new email templates; actual delivery still uses your verified sending identity from Email Sending...

Onboarding (Quick Setup)

What do the coloured chips above the Quick Setup steps mean?

They are readiness checks: a wallet chip warns "Wallet empty - calls need credits" when your goal is calls, an email chip...

Contacts

What do the Lead Status values mean?

Lead Status is a fixed list: Open, Connected, Demo, Out of Business, Closed Won, Closed Loss, Cancelled, AWOL, Completed, Unqualified, Live Customer,...

Group Lists

What does "Prevent duplicate contacts" on a list do?

It makes the list refuse a contact whose normalised email or phone already matches a contact in that list, so the same...

Call Reviews

What does a finished call review report show?

The report opens with the batch summary, then Reviewed so far (lowest scoring first), By dimension (weakest first), Score distribution, per-employee and...

Ai Providers & Costs

What does AI generation cost me?

Prompt generation and the "generate variants" button bill your wallet per 1,000 tokens, voice previews bill a fixed per-preview fee, and call...