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Back Articles on: KLCT knowledge Base How KLCT works

Sequences

What does the "Enroll in Sequence" step do?

It hands the contact to another sequence when they reach that point. You pick the target sequence and choose what happens if...

What does the Enrollments tab show?

A table of everyone enrolled with a Status filter (In progress, Paused, Finished, Unenrolled, Delay), engagement filters for Opened / Not opened...

What does the sequence Performance tab show?

Per-sequence engagement and a Step performance table with Sent, Opens, Open %, Clicks and an A/B column per step, plus an Insights...

Contacts

What does the "Exclude from calls" (Calls Blocked) toggle do?

Each contact has a calls-blocked flag, shown as "Exclude from calls" on the contact form and as a toggle in the Calls...

What extra options does the contact import screen offer?

Below the mapping table you can set a row limit, tick "Add to group lists" so every imported contact joins the lists...

What fields does a contact record hold?

Name, Last Name, Email, Phone, Company, Website, Job title, Instagram handle, Address, City, State, Zip, Country, Timezone, Lead Status, Interest Level, Industry...

Team (Employees, Roles, Departments, Shifts, Tasks)

What does the "Is Active" toggle on an employee do?

It is the per-account access flag. Switching it off keeps their login, their work history and any other account they belong to;...

Billing & Plans

What does the "Next bill" strip at the top of Billing mean?

It shows the total of your upcoming invoice, how many days until renewal and the renewal date, for example "Plan will be...

Workflows

What does the agent say when the caller goes quiet?

Configs > Idle Message lets you multi-select from a fixed list of idle lines such as "Are you still there?", and set...

Phone Calls

What does the Calls Dashboard tell me?

Reports > Calls Dashboard has period, workflow and agent filters plus auto-refresh. The top cards show Total Calls, Answered, Voicemail, Success Rate,...

Reports

What does the Employee Report show?

Go to Reports > Employee Report for a Period picker and a card per employee. Opening one shows Activity, Outcomes, Call Efficiency...

What does the Sequence Report show?

Four totals at the top (Active Enrollments, Emails Sent, Opened, Clicked) and a per-sequence table with Enrolled, Active, Completed, Unenrolled, Sent, Open...

Files

What does the file shortcode look like?

Each file has a lowercase key made of letters, numbers and underscores, referenced as {{file_}}, with a _download variant for the force-download...

Integrations

What does the Google Calendar & Gmail integration do?

It connects your own Google account so you can manage your Google Calendar events from KLCT and send email from your Gmail...

Super Admin

What does the Permissions page do?

Super Admin > Permissions is a searchable table of every permission with its group, name and the roles that hold it, plus...

Scraper (Lead Finder)

What does the Scraper do?

The Scraper finds businesses from public data sources (Google Places and others) and turns them into leads you can review and promote...

Customer Portal

What feedback rules can I set?

On the Portal Settings > Feedback tab: Require email on submission, allow Downvote, show Priority, Notify upvoters on status change, allow Comment...

What feedback statuses exist?

Open, Under Review, Planned, In Progress, Done and Closed. The roadmap columns map to Planned, In Progress and Done, so moving a...

Mobile Support App (Pwa)

What filters does the app Inbox have?

A filter strip with Unresolved (the default), Unread, Mine, Unassigned, Open and Resolved. Unresolved shows everything still needing action regardless of read...

Forms

What form field types are available?

Text, Email, Phone, Dropdown, Multi-select, Radio, Checkbox, Textarea, Date, Number, File Upload and Hidden. Choice fields get an Options editor. File Upload...