Articles on: KLCT knowledge Base
What does the Calls Dashboard tell me?
Reports > Calls Dashboard has period, workflow and agent filters plus auto-refresh. The top cards show Total Calls, Answered, Voicemail, Success Rate, Duration, Total Cost, Avg Cost, Booked Demos and High/Mid/Low Interest. Below are sections titled "Am I Reaching People?" (best hour and day for pickup), "Am I Converting Them?", "Is It Worth It?" (cost per human pickup, cost per demo booked) and Health Check, alongside upcoming scheduled calls and recent calls tables.