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Back Articles on: KLCT knowledge Base How KLCT works

Website Chatbots

How does a website visitor get a human on a chatbot?

Tick "Allow human takeover" on the Web Chat tab and pick the Operators who can take over. When a visitor asks for...

Team (Employees, Roles, Departments, Shifts, Tasks)

How does clocking in and out work?

If the Attendance clock icon is enabled in your header, click it to clock in and click again to clock out. KLCT...

I forgot to clock out yesterday. Am I stuck?

No. If an old open session is already past its ceiling (the shift end, or clock-in plus the max session length), KLCT...

Email Sending

How does KLCT actually send my emails?

Sending is configured in Settings > Email Sending. You choose a transport: KLCT platform SES (the default), your own Amazon SES account...

How does unsubscribe work?

Every outbound email carries an unsubscribe footer. The account admin can replace it under "Unsubscribe footer" in Settings > Email Sending; the...

Booking

How does round-robin booking assignment work?

On the Team & Round Robin tab tick the team members and give each a Priority. Members rotate on a priority-weighted round...

Workflows

How does the agent detect a voicemail?

Configs > Voicemail Settings has a Voicemail Detection Provider (off, KLCT (default), Google, OpenAI or Twilio) plus Initial Detection Delay, Detection Retry...

How long can a call run, and how many times will it retry?

Go to Configs > Call Settings. Call Max Duration (seconds) ranges 10 to 43200 (default 240), Silence Timeout (seconds) 10 to 3600...

How long does KLCT wait before sending a follow-up?

Configs > Follow-up Configuration > Follow Up Delay (minutes), between 1 and 120, defaulting to 3.

Sequences

How much control do I have over Sequence Autopilot once it is running?

The Automate tab has "Review new variants" and "Review / edit", plus start, pause and continue controls. The review mode can be...

Accounts & Settings

I am a super admin. How do I work inside a customer's account?

Use "Connect as" from the Super Admin accounts list or the account-details page, or pick the account in the switcher modal. To...

Getting Started & Login

I forgot my password. How do I reset it?

On the Sign in page click "Forgot your password?", enter your email and submit. You will get an email with a reset...

I lost my authenticator app. How do I get in?

At the two-factor challenge screen, click "Use a recovery code", paste one of the emergency recovery codes you saved when enabling 2FA,...

I was added as an employee but never got a password. What now?

When an admin creates you as an employee, KLCT emails you a "set password" link instead of a password. Open it and...

Header Bar

I hid a header icon. How do I go back to the account default?

Once you have overridden a toggle, a small reset link appears next to it in the Header icons panel. Clicking it deletes...

Support Tickets

Is there a report on ticket performance?

Yes. Go to Reports > Ticket Report. It shows a date-range filter and four cards: Tickets (and how many requesters), Unresolved, Avg...

Integrations

Is there a video-call integration?

Video meetings on booking event types use Google Meet, created through the Google Calendar connection. There is no separate video provider to...

Calendar & Meetings

Is there an account-wide calendar feed, not just mine?

Yes. As well as the personal feed there is an account-level calendar feed covering every scheduled event on the account, available from...

Public Api

Is there an API for the support inbox?

Yes, the mobile operator API used by the KLCT Support app. It authenticates with an email and password login that returns a...

Telephony Approval (Sms Registration)

My brand registration failed. What now?

The status panel shows the Failure Reason and a Brand Registration Feedback section. When resubmission is allowed you get a resubmit button....