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Back Articles on: KLCT knowledge Base How KLCT works

Forms

How do I stop spam form submissions?

Go to Settings > Security in the form builder and enable reCAPTCHA v2 with your Site Key and Secret Key. The public...

How do I style a form?

Go to Settings > Appearance in the form builder. You can set the Font, Width (centered narrow, full width, or custom), font...

How do I turn form submissions into contacts?

On the Submissions page tick the submissions you want and use "Convert Submissions to Contacts", optionally choosing a contact list to add...

Workflows

How do I stop the agent interrupting or talking over people?

Configs > Start Speaking Plan controls when it begins: Wait Seconds (0 to 5), Smart Endpointing (KLCT or Off), and when smart...

How do I test my agent without calling a real person?

On a saved phone-call workflow the Test Agent widget at the top right has buttons to talk to the agent in your...

How do I turn a workflow on or off?

Use the green Active toggle just under the page title on the workflow editor, or the same toggle in the Workflows list....

Accounts & Settings

How do I switch between accounts?

Click the account switcher in the sidebar to open the "Change between Accounts" modal. Search by name, optionally toggle "Show disabled accounts?",...

Sequences

How do I take a sequence live?

Use the Live/Draft toggle at the top of the builder. KLCT refuses to activate a sequence that has no steps, one whose...

Sms

How do I text a contact from KLCT?

Use "Send SMS" in the top action bar, or the SMS panel on a contact. In the Messaging panel press the new-message...

Support Inbox (Chat Messenger)

How do I turn a chat into a ticket or a task?

Use the conversation "..." menu: "Create ticket" converts the thread into a helpdesk ticket, and "Create task" opens a modal with Title,...

Getting Started & Login

How do I turn on two-factor authentication (2FA)?

Open Profile (avatar menu > Profile) and click the 2FA tab. Use the Enable button in the Two Factor Authentication panel, confirm...

Scraper (Lead Finder)

How do I turn scraped leads into contacts?

Tick the leads you want and press Promote. It reports how many were promoted and skips anything already promoted or rejected, so...

How do I watch a running scrape?

Open the job from Scraper Jobs. The job page live-polls and shows Status, Queries swept, API calls, Emitted, Found, New leads, Contacts...

Files

How do I upload a file and use it?

On the Files page pick a file and give it a Name, then upload. Each file row gives you copy buttons for...

Knowledge Bases

How do I upload documents to a knowledge base?

Open the knowledge base and use the Documents dropzone. Accepted types are txt, pdf, docx, doc, csv, md, tsv, yaml, json, xml...

How do knowledge bases reach a chatbot?

A chatbot answers from the union of its own attached knowledge bases and those of the agent it is bound to. If...

Email Sending

How do open and click tracking work?

With tracking on, KLCT adds an invisible pixel and rewrites links; the first open and the first click are stamped on the...

Team (Employees, Roles, Departments, Shifts, Tasks)

How do roles and permissions work?

Permissions are scoped per account. A new account is seeded with Main Admin (every permission), Sales Manager, Sales Rep and Customer Support...

Mobile Support App (Pwa)

How do the swipe gestures work in the app?

Swipe a list row right for its leading action and left for the trailing ones, iOS-Mail style. A short drag snaps the...

Support Widgets

How does a visitor reach a human from the widget?

Open the widget > AI & articles > Handing over. Tick "Show Speak to somebody" and/or "Show Create a ticket". The sub-option...