Articles on: KLCT knowledge Base
How do I stop the agent interrupting or talking over people?
Configs > Start Speaking Plan controls when it begins: Wait Seconds (0 to 5), Smart Endpointing (KLCT or Off), and when smart endpointing is on, On Punctuation Seconds, On No Punctuation Seconds and On Number Seconds. Configs > Stop Speaking Plan controls when it stops: Number Of Words, Voice Seconds and Back off seconds.