Articles on: KLCT knowledge Base
Is there an API for the support inbox?
Yes, the mobile operator API used by the KLCT Support app. It authenticates with an email and password login that returns a token, is scoped with an account id header, and covers conversations (list, show, reply, note, assign, resolve, takeover, AI toggle, suggest), tickets, contacts, tasks and team. It is built for the Support app rather than as a general customer API, and is rate-limited to 120 requests per minute.