KLCT AI Feedback Help Center

How can we help you?

Search our guides, or browse by category below.

Back Articles on: KLCT knowledge Base How KLCT works

Support Inbox (Chat Messenger)

A chat visitor is not in my CRM. Can I add them?

Yes. In the right-hand panel of the chat inbox click "Save as contact". It runs deduplication so an existing contact with the...

Accounts & Settings

After switching accounts, why do I sometimes land on the dashboard instead of the page I was on?

The switcher returns you to the page you were on when it still makes sense. Record IDs are trimmed off the end...

Email Sending

Are there email campaigns separate from sequences?

Not as a standalone page. Bulk or ongoing email in KLCT is done through Sequences (multi-step, per-contact scheduling) and through workflow and...

Can different employees send from their own addresses?

Yes. Each employee sets their own mode on their Profile page: follow the account default, use their own connected Gmail, force the...

Workflows

Can a call outcome automatically enrol someone into an email sequence?

Yes. Outreach > Post-call enrollment shows one box per interest level (No Response, High, Mid, Low); add one or more sequences to...

Can I add my own prompt sections?

Yes. On the Agent tab in Structured mode, scroll to Additional Segments and click "Add New Segment". Each segment has a Segment...

Forms

Can a form open a support ticket?

Yes. Settings > Support Tickets has an "Open a support ticket" switch, off by default. When it is on, certain fields become...

Can a form pre-fill fields for someone already logged into my site?

Yes. Under Embed > Known Visitors, your site calls an identify endpoint with a signed user id and KLCT fills in what...

Can a form route leads to a specific rep?

Yes. Settings > Lead Assignment offers an Assignment Type of Round Robin (all employees), Specific Employee(s), or Specific Team, with an Employees...

Can I add my own HTML or CSS to a form?

Yes. The Custom Code tab has Custom CSS and Custom HTML. If you fill in Custom HTML it replaces the auto-generated form...

Email Templates

Can AI write or polish an email template for me?

Yes. The builder has a beautify action with an "Instructions for the AI" box and a preview pane that rewrites your email...

Knowledge Bases

Can AI write the questions for a knowledge base article?

Yes. The article form has a generate-questions action that drafts the question list from the article's content, so the voice agent can...

Agents

Can an agent be a website chatbot instead of a caller?

Yes. An agent whose brain is a Chat-capability workflow is a chatbot, configured on the agent page under Website chat: chat title,...

Can I be alerted when one of my agent's calls runs long?

Yes. Set "Live Call Notification Duration (seconds)" on the agent form and the assigned employees are notified when a live call exceeds...

Phone Calls

Can each rep have their own note at the top of the call widget?

Yes. The account-wide text is set in Call settings > Default call widget note, and each employee can override it for themselves...

Calendar & Meetings

Can I add a single meeting to my calendar without subscribing?

Yes. Reports > Scheduled Events lists every meeting (Name, Employees, Contacts, Start Time, End Time, Status, Event Link) and has an "Add...

Booking

Can I ask questions on the booking form?

Yes, on the Questions tab. Every booking always collects first name, last name and email; below that you add extra questions by...

Team (Employees, Roles, Departments, Shifts, Tasks)

Can I assign shifts from the employee record instead?

Yes. On the employee edit page the Shifts section lists every shift on the account as a tick-box card showing its days...

Support Tickets

Can I CC other people on a ticket?

Yes. The details panel has a CC field (comma-separated addresses) with a Save button. Those addresses receive the outgoing ticket emails.

Can I change a ticket's status, assignee or priority without opening it?

Yes. Every row has inline chips for Team, Assignee, Priority, Resolution due and Status that save on change. Row hover also exposes...