How can we help you?

Search our guides, or browse by category below.

Articles on: KLCT knowledge Base

Can I change a ticket's status, assignee or priority without opening it?


Yes. Every row has inline chips for Team, Assignee, Priority, Resolution due and Status that save on change. Row hover also exposes an actions menu: Open in side panel, Open full page, Watch/Unwatch, Archive, Mark as spam, Move to trash, and Suspend this email.