KLCT AI Feedback Help Center

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Back Articles on: KLCT knowledge Base How KLCT works

Team (Employees, Roles, Departments, Shifts, Tasks)

Can I see just one employee's tasks?

Yes. Open the employee record and use its Tasks section, which links to a per-employee task list with its own "Add new"...

Calendar & Meetings

Can I see my tasks on the calendar?

Yes. A Tasks checkbox at the top of My Calendar overlays your tasks in amber alongside Google events and KLCT bookings. Untick...

Customer Portal

Can I see who reacted to a release note?

Yes. The changelog list links to a Reactions page per entry listing each reaction, any comment left with it, and a Visible...

Do customers get emailed about new releases?

Yes, if they subscribe on the public portal (Subscribe in the action bar) and the entry has "Notify subscribers" on. Each entry...

Sequences

Can I send myself a test of a sequence email?

Yes. The email step's editor has a send-test action: give an email address and it renders the chosen template (with any subject...

Support Inbox (Chat Messenger)

Can I snooze a conversation?

Yes. Open the "..." menu on the conversation header; under Snooze pick a duration, and "Clear snooze" to undo it. A snoozed...

Forms

Can I start from a form template?

Yes. "Choose a Template" in the builder loads a ready-made field set. The bundled templates are Lead Capture, Contact Us, Newsletter Signup,...

Workflows

Can I start from a ready-made prompt instead of writing one?

Yes. Click "Choose Template" at the top of the prompt area. The modal offers a Blank Template plus quickstart templates including Customer...

Can the agent create a task for my team during a call?

Yes. Add the Create Task tool. Pick an Assignment Mode (round-robin or priority), select the Employees it can assign to and drag...

Can the agent look things up in my knowledge base while on a call?

Yes. Add the Knowledge Base Query tool. Set a Tool Name, a Description of when the AI should use it, optional Usage...

Can the workflow spending wallet top itself up?

Yes. In the Auto-refill box on the Spending wallet panel, tick the checkbox and set "Top up by" and "When balance drops...

Support Settings

Can I stop certain emails from becoming tickets?

Yes. Go to Settings > Support > Intake tab. There are checkboxes to ignore mail from your own team addresses and mail...

Scraper (Lead Finder)

Can I stop, rename, re-run or export a scrape job?

Yes. From the Jobs list each row has View, Edit, Clone and Rename; Cancel stops a running job, and there is a...

Contacts

Can I text a contact from their record?

Yes. The contact page has a Conversations tab backed by a two-way SMS thread that merges AI, employee and contact messages. You...

Sms

Can I text a number that is not a contact yet?

Yes. In the compose panel enter a phone number instead of picking a contact. KLCT looks for an existing contact on that...

Can the AI send an SMS during a phone call?

Yes. Add the Send SMS tool on the workflow's Tools tab. Give it a tool name and an SMS Message Template (max...

Booking

Can KLCT send booking reminders?

Yes, on the Reminders tab. Click "+ Email" or "+ SMS" to add a reminder, then set "Send before the meeting", an...

Accounts & Settings

Can one person belong to more than one account?

Yes. If an admin adds an employee whose email already exists in KLCT, that same user is attached to the new account...

Reports

Can the employee report be emailed to me automatically?

Yes. On the Employee Report page open "Email me these reports", choose the schedule, add CC recipients and separate CC addresses for...

Support Widgets

Can the widget know who is already logged in to my site?

Yes. Open the widget > Logged-in users tab. Step 1 gives a copy-paste snippet to pass the user's details. Step 2 lets...