How can we help you?

Scraper (Lead Finder)

Do I need my own Google API key for scraping?

Yes, for Google Places sources. Go to Scraper > Settings and paste a Google Places API (New) key; KLCT makes one test...

Few readers

Knowledge Bases

Do I need to re-index after every knowledge base change?

Usually not. Uploading or deleting a document automatically queues an index refresh, and article edits keep the agent-facing knowledge in sync. Use...

Few readers

How do I add articles to a knowledge base?

Open the KB and use "Add new" on its articles list. An article has a Title, Content, an optional Display HTML, a...

Few readers

Booking

Do I still need Calendly?

No. Native Booking replaces it. You can still connect Calendly under Settings > Integrations if you want your existing Calendly events synced...

Few readers

Phone Calls

Do my own manual calls show up as live calls?

No. Calls placed from the in-app dialer are excluded from the Live Calls report, the header badge and live-call notifications. Those screens...

Few readers

How do calls get scheduled in the first place?

You do not schedule them one at a time. An active workflow plus an agent with a phone number and group lists...

Few readers

Accounts & Settings

Do settings save when I click a Save button?

No. Inside a settings modal each field saves as soon as you change it. You will see "Change is saved successfully." under...

Few readers

Mobile Support App (Pwa)

Does the app send push notifications?

Yes. Turn on Push notifications under Settings > Alerts in the app. Per-category preferences (Live chat, Tickets, Calls, Tasks, Shifts, Digests) share...

Few readers

Onboarding (Quick Setup)

Does the wizard really scrape leads?

Yes. The "Scrape leads" step takes a query, country, optional state/city, a limit (1 to 5000, default 100) and tags, and starts...

Few readers

Contacts

How do bulk actions work on the Contacts list?

Tick the checkbox on any row (or the header checkbox for the whole page) and a dark bar appears at the bottom...

Few readers

How do I add a single contact?

Go to Contacts > Contacts and click "Add New" in the page header to open the Create New Contact panel. Fill in...

Few readers

Sequences

How do Call Task, To-Do Task and Manual Email steps get assigned?

Each takes a Task Title, Instructions, Priority and Due in (days), plus an Assign to mode: round-robin across all employees, round-robin within...

Few readers

How do delays work in a sequence?

A Time Delay block takes a Delay Value and a Delay Type (days or hours), and can additionally be told to delay...

Few readers

Customer Portal

How do customers stop getting portal emails?

Every feedback-status and changelog email includes a one-click unsubscribe link that lands on an "Unsubscribed" confirmation page; no login needed. Re-subscribing later...

Few readers

Support Tickets

How do I act on many tickets at once?

Tick the checkboxes on the rows (or the select-all checkbox above the list). A bulk bar appears with Archive, bulk status, bulk...

Few readers

Team (Employees, Roles, Departments, Shifts, Tasks)

How do I add an employee?

Go to Employees > "Add new" to open the New Employee modal. Fill in First name, Last name, Email (required), optional Phone...

Few readers

Support Inbox (Chat Messenger)

How do I add an internal note nobody outside sees?

In either the chat inbox or a ticket, switch the composer to the Note tab (or press "n" on the ticket page)....

Few readers

Group Lists

How do I add contacts to a list?

Three ways: open the list and use "Add New" to create a contact directly into it; use Import on the list page...

Few readers

Workflows

How do I add follow-up emails after a call?

On the Follow Up tab switch on Email Follow up Workflow. Each interest level gets a Subject and a rich-text Body, an...

Few readers

How do I add follow-up SMS after a call?

Open the Follow Up tab and switch on SMS Follow up Workflow. You get one SMS Message box per interest level (High,...

Few readers