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Articles on: KLCT knowledge Base

Can an agent be a website chatbot instead of a caller?


Yes. An agent whose brain is a Chat-capability workflow is a chatbot, configured on the agent page under Website chat: chat title, subtitle, colours, launcher position, theme, greeting, input placeholder, fallback message, suggested questions, auto-open, allow human takeover, notification channels and operators, plus an Embed snippet to paste on your site. The agent's Knowledge Bases ground its answers.