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Articles on: KLCT knowledge Base

Where is the full list of calls that have happened?


Go to Reports > Call Logs. The filter bar has period buttons (Today, Yesterday, 7 Days, 30 Days, 90 Days, All Time, Custom), a source toggle of All / AI / Employees, workflow, agent and employee filters, interest-level pills and an "Incoming only" checkbox. Needs the reports_phone_calls permission.