How can we help you?

Search our guides, or browse by category below.

Articles on: KLCT knowledge Base

What numbers does the Spending Report give me?


KPI tiles for Total Spend, Employee Spend, Avg Cost per Minute, Expected Monthly Cost and Phone Calls; a Daily spend trend chart; a Spend by employee table with Calls, Total and Share; and a Breakdown table you can group by Day, Employee / AI, Channel or Contact, or leave ungrouped to see every charge. Ungrouped breakdowns are capped at 5,000 rows and a banner appears when the cap trims the list.